Buyer Beware
Buyer Beware
“Never argue with stupid people, they will drag you down to their level and then beat you with experience.” – Mark Twain
Avoid Borgo Scopeto Wine & Country Relais at All Costs
How Borgo Scopeto Wine & Country Relais Disgraced & Humiliated Me at My Son’s Wedding
The disrespectful, unprofessional and verbal abuse that the Borgo Scopeto Wine & Country Relais staff (specifically, GM Francesco Ferruzzi) ruined a wedding celebration that is impossible to correct in my eyes, that of my family and of all the wedding guests who had to observe the scene.
The lack of sympathy, empathy and general lack of business acumen towards providing a high level of service to a person and family whose son was being married is astonishing.
I (and many family members and wedding guests who travel from the U.S. and Europe) will forever have a tarnished image of the wedding. This vulgar experience from GM Francesco Ferruzzi of Borgo Scopeto Wine & Country Relais will taunt me for the rest of my life and it is irreversible.
The owners of Borgo Scopeto Wine & Country Relais should be aware of how their brand is being portrayed in an improper, unscrupulous and negligent manner.
Incompetent Service at Borgo Scopeto Started at Lunch on Friday June 2
The waitress at Relais Borgo Scopeto said she took my lunch order but 2 couples sit down after me, receive their food and bill before I was served
I asked the waitress at Relais Borgo Scopeto 3 tines about the status of my lunch order and she replied it is coming.
I then asked another waitress and she said she would check as 2 couples were seated after me, received their orders and check before me
I was told by the restaurant manager of Relais Borgo Scopeto that the order was never sent to the kitchen
He went onto say that Relais Borgo Scopeto had trouble finding and training service people
More Improperly Trained Staff at Borgo Scopeto
At Approximately 12PM, I approached the front desk (after speaking with them earlier on the phone about my other room (Room 125) being completed cleaned and all contents removed without my approval and without me “checking out of the room”.
I was informed that the hotel staff would look into the issue.
The clerk in the phot did not ever proactively follow up with me after my inquiry.
At no time was there an apology, any concern, sympathy, empathy or a bottled water ever offered.
Consistency – The Entire Staff in the Photo Apparently Received the Same Lack of Training
At Approximately 12:30PM, I approached the front desk for the 4th time (after speaking with them earlier on the phone (twice) about my other room (Room 125) being completed cleaned and all contents removed without my approval and without me “checking out of the room”.
The staff member in the blue suit asked me to write down the names of the missing bottles and I did – they were never replaced.
Not one of these people ever proactively followed up with me after my inquiry.
I “Checked Out” with this Clerk Who Apparently Did Not Follow The Hotel’s Policy But Did Not Admit to Her Error
At Approximately 1PM I”Checked Out’ of the hotel with this clerk. The clerk photoed provided me with the following receipts below. I offered my AMEX card and she responded that it was taken care of. I asked if I needed to sign any thing and she replied no. I took back my AMEX card and the receipts and assumed I was checked out of the hotel. Note, I sat in the lobby, across from reception for 1 hour and no hotel approached me about the checkout process.
I offered my AMEX card and the ill-trained clerk responded that it was taken care of. I asked if I needed to sign any thing and she replied no and provided me with these receipts.
She never spoke to the GM and informed him of this occurrence.
Does This Appear to be a Well Managed & Trained Team of Professionals?
Some of the wine the hotel staff said they did not take magically appeared – they would not acknowledge the other missing bottles but did offer some opened bottles – no apology
The speaker later did appear even though the hotel staff said they did not take – no apology
Why were the receipts given to me by the hotel clerk? How would I have obtained them if I did not attempt to check out? Doesn’t it seem most likely the staff made a mistake and did not charge my card as opposed to me trying to leave the hotel without paying?
The GM at Borgo Scopeto Finally Steps in & Shows in Unprofessionalism
At Approximately 1:30PM the GM Francesco Ferruzi of the hotel approaches me at reception. Mind you this is a public location and many wedding guests are checking out.
The GM Francesco Ferruzi asks me, “what’s your side of the story”.
I explained the chronology of events outlined in the previous slides to which he replies, how do I know you are telling the truth?
Never once does he apologize.Never does he, Francesco Ferruzi , recognize me as the father of the groom.
Never once does he acknowledge that I spent over 10,000 euro (hosting dinner, 4 room rentals for 3 nights or the horrific lunch service I experienced during the first day.
The GM Francesco Ferruzi does not acknowledge that the staff entered my room before I checked out and removed all of my personal contents (wine and speaker)
Nor does the GM Francesco Ferruzi acknowledge that the hotel staff said they did not take my portable speaker but it later appeared.
Nor does the GM Francesco Ferruzi acknowledge that the hotel staff said they did not take my wine but some empty bottles and 2 unopened bottles magically appeared.
Nor does the GM Francesco Ferruzi I had in my possession hotel documents that the front desk gave me when I attempted to check out but the staff failed to follow proper procedure and run my AMEX card.
Instead, the GM waited until the 2 transportation vans arrived (which I informed the hotel staff would be arriving to take me to Forte at 2PM and that this mess needed to be sorted by then (I attempted 5 times to resolve this with the staff) called the police and locked the front gate and delayed my departure for all the wedding party in the hotel lobby to observe.
The Incompetent GM (Francesco Ferruzzi) at Borgo Scopeto Finally Steps in & Shows in Unprofessionalism
Unbeknownst to Me, the GM Francesco Ferruzzi:
Calls the POLICE
LOCKS the FRONT GATE
GM Francesco Ferruzzi delays the departure of my wife, 3 daughters, 2 sons-in-law
GM at Borgo Scopeto Wine & Country Relais Calls Police on Guests who spent long weekend at resort and spent thousands of Euro’s. I guess that’s how Francesco Ferruzzi was trained in customer service.
Even after Guest provided CC to Hotel clerk and asked to check out. Furthermore, Hotel Clerk provided documents and confirmed that the guest was checked out
Needless to say, guest sat in lobby for one-hour but GM Ferruzzi failed to resolve issue, he waited for the guest to attempt to depart with his family, kids and grand kids – in-front of the wedding party
Francesco Ferruzzi, GM Borgo Scopeto LOCKS GATES ON GUESTS
Lock the gates on our guests that have spent 20k euros
The guest we have embarrassed in-front of their wedding party
The guests we would not serve at lunch
The guest whose whose room we invaded without permission and took thousands of euros of wine the guest who provided a credit card to check out but our staff made an error
Elisabetta Gnudi Angelini
We Hope Elisabetta Gnudi Angelini who owns Borgo Scopeto is UNAWARE of the POOR SERVICE and LACKLUSTER MANANGEMENT PRACTICES of Francesco Ferruzzi GM at Borgo Scopeto Wine & Country Relais that is tarnishing her Brand & Resort
Elisabetta Gnudi Angelini owns Borgo Scopeto, along with Altesino, Caparzo, and Doga delle Clavule, and she and winemaker Massimo Bracalente are responsible for all aspects of the production of Borgo Scopeto wines.
One may only hope that Elisabetta Gnudi Angelini HAS NOT BEEN MADE AWARE OF THE DESTRUCTIVE PRACTICES & POLICIES of Francesco Ferruzzi GM at Borgo Scopeto Wine & Country Relais – based on this and many low scoring reviews
Elisabetta has two children, Igino and Alessandra , who both live in Rome and we can only hope that she rectifies the wrongs of Francesco Ferruzzi GM at Borgo Scopeto Wine & Country Relais before it impacts her family name.
Wines From Borgo Scopeto Wine & Country Relais Are Nothing Special – Wine Ratings Not Even 90 Points
BUYER BEWARE – DO NOT PURCHASE Emeril Lagasse Pasta & Beyond
The Emeril Lagasse Pasta & Beyond Automatic Appliance – Promises to make fresh pasta in your kitchen in minutes. To be honest, it did, the first time I used The Emeril Lagasse Pasta & Beyond Automatic Appliance.
The issue is that I repeated the exact same process 3 more times and the machine failed to produce pasta – it simply stopped after the timer counted down to 0:00.
BAM, BAM, BAM. There it is folks, the machine does not work consistently!
The Emeril Lagasse Pasta & Beyond pasta machine mixed and kneaded the dough (the dough Amazon promotes (Antimo Caputo Chefs Flour Italian Double Zero 00 – Soft Wheat for Pizza Dough, Bread, & Pasta) that is frequently bought with the Pasta & Beyond Machine – which worked the first time I used the machine).
The Emeril Lagasse Pasta & Beyond pasta machine mixed and kneaded the dough on the 2nd, third and fourth atttempt but it would not extrude pasta – I opened a box of Cecco Penne Pasta to go with my home made sauce and meatballs (ground chuck, veal and pork).
The Emeril Lagasse Pasta & Beyond pasta machine is NOT AS SIMPLE as adding your favorite ingredients to flour, egg, oil and it DOES NOT CONSISTENTLY produce fresh, perfectly shaped pasta.
Amazon Review – Emeril Lagasse Pasta & Beyond Automatic Appliance
If you think making pasta is as easy as what you’ve see in in Emeril’s info commercial, think again. Sure, it is easy to add the flour, turn the machine on and then pour in the liquid mixture. But then comes the hard part; to figure out if you’ve gotten the combination of ingredients just right.
It’s a culinary test each time to know whether you have the right flour consistency.
Too much liquid, and you have wet sand that does not extrude.
Not enough liquid, and the mixture hardens and cakes around and inside the spindle and end cap.
And whether you’ve achieved this sweet spot is not known until after several minutes of mixing, and the selected type of pasta is supposed to come out. Or not, if the mixture is too dry.
There is also some experimentation in figuring out how long to cook the pasta.
Amazon Negative Review – Emeril Lagasse Pasta & Beyond Appliance
Be prepared to waste a few eggs and probably go back to packaged pasta.
Got this as a post Christmas gift for ourselves. Box had everything in it and easy to put together. Got through 1/2 of a batch and the controller board fried according to customer service. Sent back for refund and will stick with manual, crank pasta maker.
No excuse for selling this product given the number of negative reviews now.
BUYER BEWARE – Tonal Customer Experience Needs a Workout
Consumers have questions about Tonal:
flying off the wall when I pull hard on it.
The full range of weight it can simulate.
Limited information on the Tonal website.
Limited support and unknowledgeable staff.
Users forced into a monthly subscription that is perpetual.
Executive management lack of involvement in day to day operations.
Tonal Customer Experience – Only 167 days to order, install and remove the unit – pleas to the CMO went in vain – 6 LinkedIn messages to the CMO Over 10 emails to support .
Greystone Relocation Concierge Overcharging – Read the full story >>
Best Moving Companies – Read the full story >>