Super Pumped – The Battle For Uber
Super Pumped – The Battle For Uber is the story of the ride-sharing company, Uber, from the perspective of the company’s CEO Travis Kalanick, who is ultimately ousted in a boardroom coup after tense internal and external battles that ripple with unpredictable consequences.
David Levien, shows how Kalanick’s blind faith in himself and the company he co-founded in 2009 drove his success, but also led to his demise.
In 2017, Kalanick resigned as Uber’s CEO amid a myriad of scandals that included allegations of workplace discrimination and sexual harassment under his leadership. (He remained on Uber’s board of directors until 2019, the same year the company went public.)
Storyline for Super Pumped – The Battle For Uber
The roller-coaster ride of the upstart transportation company, embodying the highs and lows of Silicon Valley.
Super Pumped is a limited series on Showtime based on the true events for the battle for Uber.
The story centers around the cofounder Travis Kalenick who is played by Joseph Gordon-Levitt thru all the ups and downs the start up withstood against the public, their employees, politically and to their drivers.
The story was intriguing from the start with narration from Quentin Tarantino.
I never knew Ariana Huffington was on the board for Uber and she was played by Uma Thurman.
Kyle Chandler acted as Bill Gurley who was initially invested in the company and tried to control Travis and his egocentric management style.
Bill Howe and Elizabeth Shue played Travis’s parents.
Travis was such a momma’s boy, every time he was battling and losing he would cry to either his mom or to Huffington.
Damon Gupton (David Drummond) and Chelcie Ross (David Borderman) we’re also added to the board of directors and all the members eventually ousted Travis from his own company.
Definitely check it out, very entertaining and never boring.
Episodes of Super Pumped – The Battle For Uber
1.E1 Grow or Die
UberCab CEO Travis Kalanick sets his sights on landing an important partner for his fledgling company: VC powerhouse Bill Gurley.
But Gurley’s money might not be enough.
Super Pumped – The Battle For Uber, S1.E2 X to the X
Uber engineers develop new technology to help skirt their legal problems while working towards slaying the biggest giant yet: New York.
Travis rewards the team for their hard work with a blowout in Las Vegas.
S1.E3 War
Gurley sends a reluctant Travis and Emil on a roadshow to raise money, but Travis has other ideas.
With Lyft gaining momentum, Travis wages war and won’t back down.
Gurley gives an enlightening interview.
Super Pumped – The Battle For Uber S1.E4 Boober
The boardroom becomes a battle zone.
The team attends one of the biggest events in the Valley to interact with tech legends.
Travis gains an ally.
He is ecstatic but an announcement derails his plans.
Austin deals with a personal matter.
S1.E5 The Charm Offensive
Travis finds himself on trial at Apple HQ, fighting for Uber’s very existence.
Arianna and Bill disagree on how best to steer Travis in the right direction.
Emil has an illuminating conversation.
Super Pumped – The Battle For Uber S1.E6 Delete Uber
A new development leaves Travis and the rest of the team scrambling for solutions.
When his other allies turn their backs, Travis leans on Emil to restore his faith.
The Uber team hires someone big to rein in their toxic culture problem.
S1.E7 Same Last Name
Gurley presents Travis with an ultimatum that will change the course of the company.
Travis searches the city for supporters to rally in his defense.
The two men go head-to-head in a final, last-ditch battle for Uber.
Dan O’Sullivan is the Guy Who Started #DeleteUber
On Saturday night, Uber’s New York City Twitter account announced that it was turning off surge pricing for trips at JFK airport in light of the protests against Donald Trump’s executive order that bans immigrants from seven Muslim-majority countries.
Shortly after, Dan O’Sullivan became the first to tweet #DeleteUber—a hashtag that quickly became a top-trending topic on Twitter and the No.1 trend in the country that same night.
Sullivan (who goes by the twitter handle @Bro_Pair), and what is now thousands of others, swiftly accused the ride-sharing company of trying to profit from the work stoppage by taxi drivers.
In an interview with the Daily Beast, Sullivan said though he takes credit for the hashtag, he didn’t invent the idea of an Uber boycott.
Regardless, his initial #DeleteUber tweets now had over 7,000 retweets—and are what’s to credit for the hashtag that went viral.
One Huge Reason Why Uber Sucks
A driver can accept your ride but is under no obligation to pick you up.
You can’t rate a driver that didn’t pick you up, and this is 100% by design bu Uber as the company does not really care about providing convenient transportation.
The driver is not under any contract to complete the ride if they haven’t picked you up, and the driver can cancel for any reason before picking you up – they may not like you, the destination that you are going to, etc..
Uber believes that you, as a consumer who has consumed nothing at this point, should have no input in the worker’s performance ratings.
Ordering a ride from Uber is not a guarantee of any kind, nor is having that ride accepted.
The driver is not an employee of the Uber and Uber claims they can’t be held to the same standards as an employee.
Uber allows their drivers to change their mind when they see your destination or maybe they never intended to pick you up but didn’t want a ding on their acceptance rate.
You, the consumer, have no right to evaluate a service you never received, regardless of the reason you didn’t receive it, according to Uber.
Super Pumped – The Battle For Uber – Greyball
When you opened Uber and those mini black cars appeared dotted around your local area map, you breathed a sigh of relief knowing a swift journey home.
“Greyball,” a secret program that punishes riders that the company deems persona non grata by forcing them to schedule “ghost cars” instead of real ones.
It’s like a video game and we have the cheat code.
A study proved the little cars are a total lie.
The presence of those virtual cars on the passenger’s screen does not necessarily reflect an accurate number of drivers who are physically present or their precise locations.
A New York think tank Data & Society, published their findings, write on current affairs site Slate.
Instead, these phantom cars were part of a ‘visual effect’ that Uber used to emphasize the proximity of drivers to passengers.
Not surprisingly, the visual effect showed cars nearby, even when they did not actually exist.
Super Pumped – The Battle For Uber – Kill Switch
A January 2018 report by Bloomberg News stated that Uber routinely used a kill switch, codenamed “Ripley”, that locked, powered off and changed passwords on staff computers when those offices were subjected to government raids.
Uber allegedly used this button at least 24 times, from spring 2015 until late 2016.
The existence of the kill switch was confirmed in documents leaked in 2022.
When Uber offices were raided by police or regulatory agencies, the “kill switch” was used to cut access to the data systems.
This technique was used in France, the Netherlands, Belgium, India, Hungary and Romania.
For example, it was reported that when the French competition regulator, the DGCCRF, raided Uber’s offices in Paris, de Kievit asked an engineer in Denmark to “please kill access now”.
Similar procedures were used in Brussels and Amsterdam to prevent police accessing evidence.
In the Netherlands, de Kievit was taken into custody and fined EUR750 for “non-compliance with an official order”.
The company claims the kill switches were not intended to obstruct justice, but rather to protect IP, customer privacy, and due process.
It further claimed no data was permanently deleted, and was available for authorities to obtain later.
Super Pumped – The Battle For Uber – 10 MOST COMMON COMPLAINTS FROM UBER RIDERS
If you’re an Uber driver, you understand how critical a good review from a rider can be.
Keep your driving score strong by learning and avoiding the 10 most common complaints from Uber riders.
Super Pumped – The Battle For Uber – Late Driver
The most common complaint that Uber riders have is their driver being late.
Understandably, some things are out of your control, and sometimes, you can’t help being late, but if you’re more than 15 minutes late, you should notify the rider or Uber.
Unprofessional Driver
Another common complaint that riders have is that their driver was unprofessional.
Unprofessional could mean many things, from rude or inappropriate talk to careless driving.
We all have bad days but don’t take it out on the rider, or you could end up with a negative review and complaint.
Super Pumped – The Battle For Uber – Too Talkative
Many riders like to talk to their drivers and have a conversation, but others only want to sit quietly or get some work done.
Talking to your rider is fine, but if they’re not reciprocating or if they ask for quiet, respect their privacy.
Inappropriate Music While Riding in Uber
Not everyone’s going to like your music, so don’t take it personally if a rider asks you to change it or turn it down.
Avoid music with explicit language and be professional if they ask for a music change.
Super Pumped – The Battle For Uber – Incorrectly Charged
Billing is primarily out of the hands of drivers, but many riders file complaints if they feel they think their bill contains a mistake. If the rider has extra fees for being late or because you had to drive on toll roads, make sure they’re clear about that so that there aren’t any surprises when the bill comes.
Lost Item in Uber
Lost items aren’t the driver’s fault, but it’s common for riders to leave items behind in the car accidentally.
Try to remind them to check that they have all their belongings as they exit and follow Uber procedures for lost items.
Super Pumped – The Battle For Uber – Dangerous Driver
Drivers need to feel safe when taking Uber, so as much as you want to get them to their destination quickly, never sacrifice safety for speed.
Distracted Uber Driver
While you’re driving, keep your focus on the road and navigation, which means not taking phone calls or sending text messages.
You wouldn’t trust a distracted driver, and neither should your passengers.
Super Pumped – The Battle For Uber – Getting Directions Wrong
If the Uber navigation app gives wrong directions, that’s not your fault, but if you waste time because you didn’t follow directions, your rider will be understandably upset.
Messy or Odorous Uber Cars
No one wants to spend time in a messy car that smells, so get it cleaned and keep it as clean as you can. Consider a new TLC rental if your vehicle has a lingering odor or stains.
As you can see, many of the most common complaints from Uber riders are entirely avoidable.
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